Shipping Protection

Yovalighting products are manufactured through our trusted partner factories in Asia, including China. We work directly with long-term manufacturing partners who specialize in high-end lighting production, custom metalwork, and natural stone craftsmanship.

All products are produced under strict quality control standards and carefully inspected before shipment to ensure they meet U.S. safety and performance requirements.

For clients who would like additional peace of mind, we are happy to provide pre-shipment testing photos and videos upon request. We will document your order and share testing confirmation before dispatch.

Depending on the collection, our fixtures may include:

• Solid brass
  
• Hand-finished iron
  
• Stainless steel
  
• Natural alabaster
  
• Crystal or glass elements
  

Please note that natural materials such as alabaster and stone will feature organic veining and variation, which is part of their beauty and uniqueness.

Yes. Our fixtures are designed for the North American market and compatible with U.S. voltage standards (110–120V).

Ground wiring and installation components are included. If you require UL or ETL certification for a specific commercial project, please contact our team prior to placing your order so we can confirm availability.

Many of our pieces are made-to-order, especially larger chandeliers, alabaster fixtures, and custom-finished designs.

Made-to-order production allows us to maintain higher quality control, reduce warehousing damage, and offer customization options such as:

• Size adjustments
  
• Finish modifications
  
• Rod / chain length changes
  
• Custom canopy requirements

Standard production: approximately 2–4 weeks
Large or complex chandeliers: 4–8 weeks
Custom orders: timeline confirmed at quotation

Yes. We specialize in customization.

If you need a specific size, ceiling drop, finish, or configuration for your space, please email support@yovalightings.com with:

• Desired dimensions
  
• Installation ceiling height
  
• Photos or inspiration references
  

Our team will review feasibility and provide a quotation if applicable.

Yes. We work with interior designers, builders, and hospitality projects.

For trade pricing or bulk orders, please contact support@yovalightings.com with your project details.

Typically, depending on stock and warehouse location, items in your order may be shipped separately.

To check your order status, please follow these steps:

1. Log into your account using the "Login" link at the top right of the page.
2. Navigate to "My Orders" in your account dashboard to view the status of all your orders.
3. Click "View Order" to see detailed status updates and history for each order.

If you don't have an account, you will receive an email with tracking information once your order ships. You can also contact customer service for updates.

We take packaging seriously, but freight damage can occasionally occur.

If damage is visible upon delivery:

1. Note the issue on the delivery receipt.
   
2. Take photos before unpacking if possible.
   
3. Contact us within 48 hours.
   

We will arrange replacement parts or solutions promptly.