Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return within 30 days of receipt. Proof of purchase is required.

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Return Eligibility

• Items must be unused, in original condition, and in their original packaging.

• Shipping costs are non-refundable, unless the return is due to a manufacturer defect or shipping damage.

• We reserve the right to deny returns for items showing signs of use, damage, or modification.

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Return Scenarios

Non-Quality-Related Returns (Change of Mind, Ordering Error, etc.)

• A 10% order handling & restocking fee will be deducted from the refund.

• The customer is responsible for return shipping costs.

• We will provide the appropriate return address after approval.

Defective or Damaged Products

• We will offer a full refund or free replacement, based on the situation.

• Return shipping is covered by us, and a prepaid return label will be provided when applicable.

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Non-Returnable Items

• Used, assembled, or modified items

• Items missing original packaging

• Gift cards or store credits

• Custom or special order items

• Orders received more than 30 days ago

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Product Inspection Upon Delivery

It is the customer’s responsibility to inspect the product upon delivery.

• Any visible damage must be noted on the delivery receipt and reported to us immediately.

• Failure to report damages within 30 days may void eligibility for a return or refund.

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Natural Material Disclaimer

Many of our products are handcrafted and incorporate natural materials.

• Variations in color, surface texture, veining, and minor imperfections are natural characteristics and not considered defects.

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Special / Custom Orders

Special or custom orders are made to order and cannot be canceled, changed, or returned once production has started.
Please confirm all specifications carefully before placing your order.

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Return Process

1. Review this policy to ensure your item qualifies.

2. Contact us at support@yovalightings.com with your order number, reason for return, and photos/videos if applicable.

3. We will confirm return eligibility and the refund amount.

4. For non-defective returns, a return address will be provided; for defective items, a prepaid return label will be issued.

5. Return the item in its original packaging.

6. Provide the return tracking number.

7. Returns are processed within 3–6 business days after receipt and inspection.

8. Refunds are issued to the original payment method.

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Order Cancellation Policy

• Orders canceled within 24 hours of placement: No penalty

• Orders canceled after 24 hours but before shipment: 5% cancellation fee

• Orders canceled after shipment: 10% restocking fee
  (Return shipping is the customer’s responsibility unless the item is defective.)

• Special or custom orders canceled before shipment: 50% cancellation fee
  (Production begins immediately upon confirmation.)

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Pricing & Information Disclaimer

We strive to provide accurate pricing and product details.
All prices are listed in U.S. dollars and subject to applicable taxes.

In the event of an error in pricing, description, or availability, we reserve the right to correct the error, limit quantities, or cancel orders as necessary.